01. Can I pre-order items for delivery?
Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time.
02. Can I change my order?
Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (456)-789-1234 and if it has not yet been processed we will change or re-issue a new amended order.
03. Do you offer gift wrapping options?
No, gift wrap is not available on our items.
04. Can I return items to a store?
Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
05. When do I get my refund once I have returned an item?
Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within four weeks.
06. If I return all the items in my order will I still be charged for delivery?
If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
07. What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
08. Do I get charged for delivery of each item I order?
All items will have one delivery charge, until you have a order above 49$ the standard delivery is free.
09. Do you deliver overseas?
Yes, we deliver overseas
10. I have a complaint, who should I speak to?
If it is about a product you have bought from our website please call one of our customer service representatives at 1 (456)-789-1234 or complete the form on the Contact Us page.
11. What do I do if my product breaks down during the guarantee period?
If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
12. Do you offer discounts on corporate or bulk orders?
We offer discounts for deliveries to the same address over certain order values. Please call 1 (456)-789-1234 to discuss your requirements